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Members use your business’s WhatsApp number to join, check their points, and receive vouchers or messages you’ve sent. The conversation appears under your business’s name once WhatsApp approves that display name. Until then, members may see the number.

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Share your number

After Hydra connects WhatsApp for your business, Home shows the number and an Open WhatsApp link. You can share either with customers. Their first ordinary text to the number joins them to your business and receives your welcome message. You can still invite people using the join link or QR on Home. Their membership and points work whether or not they’ve opened a WhatsApp chat.

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What members can do in the chat

They can ask for their points with BALANCE, get command help with HELP, or stop marketing from your business with STOP. What customers see on WhatsApp covers those replies. When a member visits again, staff record it in Hydra Desk. WhatsApp messages alone don’t record a visit. We manage the number connection. If customers stop receiving the expected welcome or reply, check the number on Home and get help.