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Go to Settings to choose the points staff award at check-in and the WhatsApp welcome new members receive.

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Joining and check-in

In Joining & check-in, enter a whole number under Points per check-in. Zero is allowed. This setting applies when staff record a visit; the act of joining doesn’t add points. Write your Welcome message in the same section. Use {name} and {business} if you want the member’s name and your business name included. Leave the field empty for Hydra’s default welcome, then choose Save.

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Brand information

Choose Brand information → Review information to check your logo, website, colour suggestion, and default voucher image. Confirm that your business has permission to use any logo you upload, then choose Save brand information. Hydra uses these details when preparing your business’s voucher design. A voucher can also have its own offer image. Updating brand information affects future voucher issues; vouchers already issued keep their saved appearance. The Business profile section currently shows your business name and type. Ask your Hydra contact if those details need changing.