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A campaign starts counting for a member when their first qualifying action brings them in. Earlier visits and points don’t carry into that campaign. For a Visits goal, Hydra counts recorded check-ins from then on. For a Points goal, it counts points earned from then on, rather than reading the member’s current points balance. A welcome campaign uses Joining as its action.

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Repeating and linked goals

A Punch card starts another round after each completed goal. If you link two campaigns, finishing the first lets the member enter the second. Their count starts again in the second campaign. Deadline to finish limits the time a member has to reach the goal. Reward expires starts after they’ve earned it. Check both dates when you explain the offer to members.

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When the goal is reached

Reaching a goal records the reward, but doesn’t currently send your business’s display voucher on WhatsApp. Retailer reward delivery depends on your business’s setup. Confirm with Hydra how members will receive the reward before announcing the campaign. The membership pass shows identity and points. It doesn’t currently show campaign progress. See how rewards work for the available ways to send one.