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A check-in records a visit and adds the points your business has chosen. Staff do this when the member is with them.
1

Find the member

Hydra Desk opens on Members. Search by phone or name, enter their pass code, or use a configured QR scanner.
2

Confirm their details

Check the name and masked phone on the member’s screen. Opening the member doesn’t record a visit.
3

Choose Check in

Hydra Desk records the visit and shows the result. If the same check-in was just recorded, it may tell you the member has already checked in.
If the person hasn’t joined, choose Add member and ask them to confirm joining before saving their details. Then choose Check in to record the visit. A new member may not have a pass code yet, so search by phone. Use Activity in Hydra Desk if you need to see who recorded a check-in. For your business’s point setting, go to Settings → Joining & check-in.