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A membership pass helps staff find the right member at your business. It shows their name, points, a QR, and a short pass code when available.

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Find the member at the desk

In Hydra Desk, enter the pass code or use a configured scanner for the QR. Check the member’s details, then choose Check in to record their visit. Showing the pass opens their details; the staff action records the visit. The pass is created when an earn or check-in first needs one. A person who has just joined may not have a pass code yet. Search for them by phone instead. If the pass page offers Add to Apple Wallet or Add to Google Wallet, the member can save it to their phone. Those options depend on your business’s setup. Staff can continue to use phone number, pass code, or a configured QR scanner. The pass identifies a member and shows points. For an issued reward, use the voucher and its terms. Use a voucher explains that step.