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A member’s voucher shows the benefit, Use at location, code, and any expiry or terms. Ask them to follow those details when they use it.

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Retailer vouchers

The member presents the QR or code at the participating retailer. The retailer’s terms determine when and how it can be used. An Issued status in Hydra doesn’t by itself tell you whether the retailer has accepted it yet.

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Your own vouchers

Agree with your team how you’ll honour and record your own offers. Hydra can send the member a display voucher, but the Redeem screen can’t currently mark that house voucher used. That also means Hydra can’t prevent a code from being presented twice through this screen. A saved voucher may have a fixed Valid until date. A campaign’s Reward expires setting counts from the day the reward is earned. For a retailer voucher, use the date and terms on the actual issued voucher; a shorter campaign setting might not change the retailer’s till code. If a member asks about their vouchers on WhatsApp, they should keep the actual voucher message. The WALLET reply gives balance information but doesn’t open a list of usable rewards.