> ## Documentation Index
> Fetch the complete documentation index at: https://docs.usehydra.co.za/llms.txt
> Use this file to discover all available pages before exploring further.

# Use a membership pass

> Help staff recognise a returning member with their pass code or QR.

A membership pass helps staff find the right member at your business. It shows their name, points, a QR, and a short pass code when available.

## Find the member at the desk

In **Hydra Desk**, enter the pass code or use a configured scanner for the QR. Check the member's details, then choose **Check in** to record their visit. Showing the pass opens their details; the staff action records the visit.

The pass is created when an earn or check-in first needs one. A person who has just joined may not have a pass code yet. Search for them by phone instead.

If the pass page offers **Add to Apple Wallet** or **Add to Google Wallet**, the member can save it to their phone. Those options depend on your business's setup. Staff can continue to use phone number, pass code, or a configured QR scanner.

The pass identifies a member and shows points. For an issued reward, use the voucher and its terms. [Use a voucher](/rewards/redemption) explains that step.