> ## Documentation Index
> Fetch the complete documentation index at: https://docs.usehydra.co.za/llms.txt
> Use this file to discover all available pages before exploring further.

# Send a retailer reward

> Grant the retailer reward configured for your business.

You can thank a member with a retailer reward from their profile. Hydra configures the available reward for your business; check the current offer and value before promising it to someone.

1. Open **Members** and find the person.
2. Choose **Grant a reward** on their profile.
3. Confirm that you want to issue it.
4. Open the reward under **Grants** to see the available wiCode QR and digits.

The member can present the voucher at the participating retailer according to its terms. If your business WhatsApp is connected and the message is delivered, they'll receive the voucher in that chat too.

## If an issue needs attention

**Reward sending is not connected yet** means Hydra needs to finish the reward setup for your business. If the reward shows **Needs checking**, contact Hydra before granting another. The first reward might already have been issued.

For the member's code and past grants, use the existing card on their profile. See [where rewards are redeemed](/rewards/redemption).