> ## Documentation Index
> Fetch the complete documentation index at: https://docs.usehydra.co.za/llms.txt
> Use this file to discover all available pages before exploring further.

# Record a visit

> Find the member in Hydra Desk and check them in.

A check-in records a visit and adds the points your business has chosen. Staff do this when the member is with them.

<Steps>
  <Step title="Find the member">
    Hydra Desk opens on **Members**. Search by phone or name, enter their pass code, or use a configured QR scanner.
  </Step>

  <Step title="Confirm their details">
    Check the name and masked phone on the member's screen. Opening the member doesn't record a visit.
  </Step>

  <Step title="Choose Check in">
    Hydra Desk records the visit and shows the result. If the same check-in was just recorded, it may tell you the member has already checked in.
  </Step>
</Steps>

If the person hasn't joined, choose **Add member** and ask them to confirm joining before saving their details. Then choose **Check in** to record the visit. A new member may not have a pass code yet, so search by phone.

Use **Activity** in Hydra Desk if you need to see who recorded a check-in. For your business's point setting, go to **Settings → Joining & check-in**.